What do I do if I receive an item that’s damaged?
Please fill out a return form found at the bottom of the website and choose the option “damaged”. You will then be given a return label to send it back for a replacement. If the item you ordered is no longer in stock we will email you, and ask if you’d like a refund.
How long does shipping take?
You can look to receive your package anywhere between 3-10 business days, after placing your order unless otherwise stated in the product description.
Can I return my order for a refund?
Unfortunately, there are no refunds. Only store credit.
All waist trimmers, workout accessories / equipment, flash sale & sale items are FINAL SALE. JNL Waist Trainers, JNL Sweat Pants, JNL Sweat Jumper and Activewear are all ok to return for store credit.
Can I return my order for or store credit?
Yes, as long as its within our allowed 14 days for returns. You have 14 days after you receive you item(s). Please READ and fill out the return form found at the bottom of the website.
If for any reason you need the return address: it’s as follows:
JOIE IN LIFE ATTN: Returns
120 E 8th St #706
Los Angeles, CA 90014
You can look to receive your package anywhere between 3-10 business days, after placing your order unless otherwise stated in the product description. At the moment we do not offer express shipping.
Who is my package shipped through?
Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email with your tracking number after your order ships.
Get in touch
To contact a customer service representative send an email at anytime to firstname.lastname@example.org and we will try to get back to you within 24-36 hours, if not sooner. If applies, please have your order number included in the email.