FAQ

Please carefully read below as your question may be answered.

How can I get in contact with someone if  I cannot find an answer to my question on the frequently asked question page?

To contact a customer service representative send an email at anytime to info@joieinlife.com and we will try to get back to you within 24-36 hours, if not sooner. If applies, please have your order number included in the email.  


What If I email and haven’t gotten a response?
Allow 1-2 business days for a response from our customer service team.

Customer Service Hrs:

9am-3pm Monday-Friday

No emails are answered on the weekend or holidays.

How do I proceed for any questions, compliments or complaints about my order? We prefer to take all questions, compliments, or complaints via email (info@joieinlife.com). It will allow you to give full detail about your concerns, and allow us to have something to reference when addressing your concerns. Please include your order number.

What do I do if I receive an item that’s damaged?
Please fill out a return form found at the bottom of the website and choose the option “damaged”. You will then be given a return label to send it back for a replacement. If the item you ordered is no longer in stock we will email you, and ask if you’d like a refund.  

How do I know If I’m getting my correct size?
There is a size chart on the website to help you. There is also size charts photo’d in the product photo slides. Read the description as it states where the item runs small or true to size.

What is the difference between a Waist Trainer and a Waist Trimmer?
The Waist Trainer is used For tummy control and to support you while working out. It’s built and made with latex and it helps support your back while wearing during the day, and/or lifting weights. It’s very structured with a zipper closure and two Velcro straps.
Great for postpartum as well.

The trimmer is only used for working out and promoting a good sweat. It is not made to be worn during the day. It’s made with Neoprene which helps you sweat profusely. You can see more about these products and the difference under the product description.

 

Order Processing

How can I change/add a product on my order? Once you have placed your order, the order is logged and cannot be adjusted. We request that you review the contents of your order before continuing to the payment section.

Can I modify the address once my order has been placed? Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to notify us of the changes to your order. If urgent email is ASAP after you notice it.

 

Do you charge tax? Yes. We operate out of California. CA state tax is 7.25%


Is shopping online at your site secure?
Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.


Do you keep my personal information?
Yes, your personal information including name, email address, billing and delivery address when applicable is securely stored in our Squarespace database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is NEVER stored.


Do you sell or trade any of my information?
Absolutely not. We do not sell, trade, or share any of your information with anyone under any circumstances. Click Privacy Policy to review our Privacy Policy.


Shipping

Where does my product ship from? Los Angeles, California. 


How long does shipping take?
You can look to receive your package anywhere between 3-10 business days, after placing your order unless otherwise stated in the product description.

What happens when my item is returned to sender?

If your item is returned to sender it’s usually because the address was invalid, or entered incorrectly. Sometimes it also happens because your unit, suite, or apt number is missing. When this happens you are responsible for covering $10 to reship. Please email info@joieinlife.com and give your correct address, then you’ll be invoiced via email to reship your order.


Is it possible to have same day delivery? 
At the moment we do not offer express shipping. However we can expedite your order.
For expedited shipping email info@joieinlife.com after you place your order with your order number so it can be processed sooner. 


Who is my package shipped through?
Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email with your tracking number after your order ships.

 

What do I do if my tracking status says “delivered” but I haven’t received my package? We will review your order and make sure there are no discrepancies. We will thoroughly investigate and check, to be sure that your package went out routinely. In the event that we find no discrepancies, we then would suggest that you contact the carrier USPS (United States Postal Service). Give them your tracking number and let them know you didn’t receive your package even though USPS states proof of delivery. You will then file a claim with the carrier because once it ships it’s in the hands of USPS.


What if I received my package but an item was missing?
We will open and investigation. First, we check your order number to make sure we checked the contents of your package with the packing slip, which you should have a copy of with your package. Second, we then check inventory for an overage of the item. If step 1 & 2 show no discrepancies we conclude our investigation by suggesting you contact the carrier USPS. If we find error in Step 1 and/or 2 during our investigation we will resend your item at no cost to you. If the item(s) missing are unavailable we will contact you to replace it with something else or simply issue you a refund.

Returns/Exchanges

Can I return my order for a refund? Unfortunately, there are no refunds. Only store credit.
All waist trimmers, workout accessories / equipment, flash sale & sale items are FINAL SALE. JNL Waist Trainers, JNL Sweat Pants, JNL Sweat Jumper and Activewear are all ok to return for store credit.


Can I return my order for or store credit?
Yes, as long as its within our allowed 14 days for returns. You have 14 days after you receive you item(s). Please READ and fill out the return form found at the bottom of the website.

If for any reason you need the return address: it’s as follows:

JOIE IN LIFE ATTN: Returns
120 E 8th St #706
Los Angeles, CA 90014

 

If I return my order will I be guaranteed a store credit?

To be eligible for store credit, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. Once your return is received and inspected we will send you an email notifying you of approval or denial of your return. Please allow 1-2 business days to process your return after we receive it.

What if 14 days have gone by since I’ve received my item, but I need a size exchange?

We cannot offer you store credit or an exchange after the 14 days have passed. We suggest you open and check your package as soon as you receive it. 

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